At Gavall, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not satisfied with your order, our return and refund policy is designed to make the process as simple and straightforward as possible.

1. Eligibility for Returns

You may return items within 30 days of the delivery date for a refund or exchange, provided the items meet the following conditions:

• The item must be unused, unworn, and in its original packaging with tags attached.

• Proof of purchase (order number or receipt) is required.

2. Return Process

If you would like to return an item, please follow these steps:

1. Contact Us: Email our support team at [email protected] within 30 days of delivery, specifying your order number and reason for the return.

2. Receive Return Instructions: Our team will provide you with a return shipping label and detailed instructions on how to proceed.

3. Ship the Item: Pack the item securely, attach the return label, and drop it off at your nearest shipping location.

4. Processing Time: Once we receive the returned item, we will inspect it and process your refund within 7-10 business days. The refund will be issued to your original payment method.

3. Refund Scenarios

We process refunds and returns based on the following situations:

a. Defective, Damaged, or Wrong Items

If you receive a defective, damaged, or incorrect item, please notify us within 7 days of delivery. We will:

• Arrange for the return of the item at no cost to you.

• Provide a full refund or replacement, depending on your preference.

b. Item Not Delivered

If your item has not arrived within 10 business days after the estimated delivery date, please contact us at [email protected]. We will:

• Open an investigation with the carrier.

• Offer a full refund or reshipment of the order if the item is confirmed as lost.

c. Order Cancellations

If you need to cancel your order, please contact us within 24 hours of placing your order. If the order has not yet been shipped, we will issue a full refund. If the order has already been shipped, you will need to follow the return process once the item arrives.

4. Non-Returnable Items

Certain items are not eligible for return or refund:

• Items marked as final sale or clearance.

• Gift cards.

• Custom or personalized orders.

5. Exchanges

We are happy to offer exchanges if the item you received is the wrong size, color, or style. Please follow the return process above, and once we receive the item, we will ship your requested exchange item free of charge.

6. Return Shipping Costs

• Defective or Incorrect Items: Return shipping is free for items that are defective, damaged, or sent in error.

• Other Returns: For all other returns (e.g., change of mind or incorrect size), the cost of return shipping will be deducted from your refund unless otherwise specified.

7. Refund Timeline

Once your return is received and inspected, we will notify you via email. Approved refunds will be processed within 7-10 business days, and the credit will be automatically applied to your original method of payment.

8. Contact Us

For further assistance with returns and refunds, feel free to reach out to our support team at:

Email: [email protected]